Customer Service Agent – Tax Software Technology Company
It's Tax Season!
Customer Service Agent – Tax Software Technology Company
Independent Contractor Opportunity
Work From Home – Remote
Nine28 Solutions has partnered with Tax Software Technology Company’s who outsource their call volume to us. We, in turn, connect skilled individuals to work from home 100% remote 1099 Independent Contractor Opportunities!
The enterprise software company that develops financial and tax preparation software and related services for small businesses, accountants and individuals. Customer support agents interact with customers via phone, one way video, and screen share. Focus on software questions, resolving issues and serving as an ambassador for the brand.
Duties:
- Inbound phone and video customer service/technical support.
- Handle technical support questions via phone.
- Research, analyze and determine an appropriate course of action for customers.
- Interact with customers to focus on software navigation questions.
- Document all issues, resolution and follow up.
Skills:
- Computer skills- Including navigating multiple tabs, windows and systems
Basic typing skills - Comfortable empathizing and remaining patient with difficult callers
Qualifications
- Must be able to pass a background check
- Work availability 15-20 hours a week
- Quiet distraction free work environment
- Must have minimum computer specifications
- Noise cancelling USB headset with microphone (required for certification training)
Benefits
- No Commute – 100% Remote
- Choose your own schedule – You are your own boss!
- Establish yourself in the customer service telecommunications industry
- Eliminate the stress of the expenses of transportation, time commuting to work and the costs of work clothe
Easy Apply
As an Independent Contractor you get to dictate when and how often you commit to servicing our clients; the more you service, the higher your earning potential!
Nine28 Solutions Home partners with Fortune 500 companies who outsource their call volume to us, and we, in turn, connect skilled individuals like you to these industry leading top clients from the comfort of your home. We connect
If you have ever thought of working from home by starting your own at home call center but had no clue where to start, we are here to help you!
This is not an offer of employment. It is an 1099 Independent Contractor Opportunity.
Be Your own boss! Make your own schedule all while you earn!
Job Types: Full-time, Part-time, Contract
Salary: $13.00 – $15.50 per hour
Expected hours: No less than 15 per week