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Certified Customer Support Agent

Become a Certified Customer Service Agent

Fortune 500 companies across a variety of industries trust Nine28 Solutions and Arise to provide virtual customer support services. As a Certified Customer Support Agent, you:

  • Provide Remote customer service support to our portfolio of clients. This portfolio is a range of well-known brands spanning Retail, Healthcare, Insurance, Energy and Tax Software. 
  • Have the flexibility to choose your own working hours, whether full time or part-time, and you manage your schedule independently.
    • No more office drama
    • No grueling daily commutes

Success with Nine28 Solutions is about choosing an opportunity that matches your skills, experience, and availability.

Agents attend a virtual certification training to become a Certified Customer Support Agent. Agents remotely handle inbound/outbound customer service calls. During which they assess the customer’s needs and creatively solve problems providing sound solutions.

  • Free Certification 
  • Set your own schedule
  • Work remotely/from your home
  • Have the freedom, flexibility & autonomy to choose when and to whom you provide support services
  • Fluent in spoken and written English

Earning Potential:

Client opportunities offer varying pay structures, based on productive time spent assisting customers while on the phone and may offer performance-based pay and/or other incentives. Actual earnings vary depending on client opportunity chosen and support required.  Hourly equivalent earnings may range from $12-$22.

Nine28 Solutions Agents are self-employed 1099 Independent Contractors.  As such, Agents are responsible for paying their own taxes and expenses. 


Agents choose their own schedule by self-scheduling 30-minute blocks of time, during which they commit to handle call volume & provide customer support.

Computer Requirements:

Please review the basic technology requirements by clicking here

  • Some clients may require additional security measures, technology & equipment beyond basic requirements
  • A PC is required. Macs or Chromebooks are not currently supported

All Applicants must be legal U.S. Citizens and Residents. We are no longer accepting applications from Non U.S. Citizens or Residents.

***Please note at this time we are not accepting applicants from the following States or U.S. Territories: California, Connecticut, Maryland, Massachusetts, New York, Oregon and Wisconsin.