Certified Customer Support Agent - Job Description
Easy To Apply
REMOTE – Work From Home
No Degree Requirement
Up to $22/hr (+incentives)
No Minimum Experience
Description
Our well-known clients are seeking independent contractors to provide virtual services to their customers across a variety of industries including Retail, Healthcare, Licensed Insurance, Non-Licensed Insurance and Tax Support As an independent contractor, you have flexibility to choose when and where to provide services. Login and provide services when it works for you as you are your own self-employed boss!
To become an Independent Contractor the following are required
- Complete an application to Join Nine28 Solutions, which includes passing a background/credit check
- The background/credit check requires a $30 processing fee paid directly to our vendor
- View our background and credit check requirements
- Sign an Independent Contractor Agreement
- Complete a W9 form
- Opportunities that you choose may have additional requirements, including certification specific to a program
Qualifications
- Computer skills including navigating multiple tabs, windows and systems
- Basic typing skills
- Strong customer service and written skills
- Comfortable empathizing and remaining patient with difficult callers
- Complete an application to Join Nine28 Solutions, which includes passing a background/credit check
- Complete a W9 form
- Opportunities that you choose may have additional requirements, including certification specific to a program
- Nine28 Solutions systems are not currently compatible with Mac or Chromebook
Responsibilities
- Conducting inbound and outbound customer service calls with customers
- Quickly assessing customer needs and providing sound solutions
- Providing a high-level of customer service
- Documenting details of all calls and customer interactions
- Managing through multiple systems, programs, and screens simultaneously
Benefits
- Work from home or any quiet place
- Set your own schedule to work around your life
- Enjoy the freedom and flexibility of being your own boss
- Programs have varying pay structures, but most programs pay for time spent talking on the phone and assisting callers
- Independent Contractors may also receive performance-based pay
Incentives
- Bi-monthly pay
- As a self-employed 1099 Independent Contractor providing virtual call center services to Nine28 Solutions and it’s clients, you will be responsible for your own tax obligations
- We have a variety of programs starting every week!
- As an Independent Contractor you get to dictate when and how often you commit to servicing our clients; the more you service, the higher your earning potential!
Have additional questions?
Check out our frequently asked questions about the agent experience and application.
Still have questions? Reach out to us.
Welcome
Technology Needed for Success: Please review the basic technology requirements
- Please note, several clients will require additional security measures and technology equipment
- Nine28 systems are not currently compatible with Mac or Chromebook
What’s Next?! Submit your application today! Once completed, you will receive an email with next steps. Will reach out for a quick introduction and Congratulations! Get ready to join Nine28 Solutions!